Client Feedback: How many "24 hours" does it take for Exfor to approve my withdrawal request?

Exfor is an offshore Forex broker regulated by the Labuan Financial Services Authority (Labuan FSA). Recently, one of Exfor’s clients experienced a withdrawal issue on the platform. The client’s dissatisfaction was further compounded by the indifferent attitude of the firm’s customer service.

_{Exfor is regulated by Labuan FSA}

The client reported that her withdrawal request was delayed, far exceeding the timeframe promised by the broker.

On August 1, the client submitted a withdrawal request for $534.14 with Exfor. After waiting several hours without seeing the funds credited, she contacted Exfor’s customer service to inquire if there was an issue with her withdrawal request.

_{The withdrawal request}

The Exfor staff assured the client that their withdrawal request would be approved within 24 hours and kindly requested their patience during this process.

However, after 24 hours had passed without receiving her money, the client reached out to Exfor’s customer service staff once more. This time, the broker assured her that the request would be completed by the end of the day.

By August 5, the client still had not received the funds. Additionally, Exfor informed her that the company was investigating her withdrawal request.

Exfor has not provided a detailed or reasonable explanation for the situation. The client remains unclear about the nature of the ‘investigation’ and the reasons behind the delay.

BrokersView inquired with Exfor about the withdrawal issues. The broker did not give a reply.