【 Problem solved 】

On January 4, Gaurav J, Coinexx's Executive Director and Head of Customer Relations, apologized for the disturbance and returned the unjustified adjustment, and the withdrawal was completed in full.

There was no response to this inquiry until the end of the day.

The content of the last e-mail was also questionable,

Since our goal is to complete the withdrawal, we will refrain from pursuing the matter as long as we have done so.

【 To similar victims 】

Although the matter was finally resolved, the response leading up to the resolution was not of the highest quality, and without my pressuring approach, the funds would have been taken away.

I am not sure what was the deciding factor in posting on various review sites, reporting to MetaQuotes, X, spreading the word on FB, etc., but it seems to work.

The many screenshots left in this thread may also help you.

We have evidence of many other discrepancies that we have not posted in this thread, so please contact us if you have been similarly victimized by COINEXX.

At the end of the email it states.

"The aforementioned changes have been applied to your account as you are prohibited from improperly using or in any way exploiting the trading platform.

Furthermore, swap arbitrage is not a real trading strategy and we recommend that you never do this again.

You are missing the point. We are not currently seeking a genuine statement of a trading strategy.

Nor have we pointed out any details regarding the improper use of the trading platform.

What is improper use of the platform in the first place? Of course we do not know, nor do we know what kind of behavior it is.

We have received testimony from chat agents that there are no restrictions on their use of COINEXX and that they do not interfere with their clients' transaction records.

We use COINEXX with the assurance that there are no restrictions. If there were certain restrictions we would naturally avoid them.

Rather, is it unfair to bring up fraud and prohibitions after the fact?

If you have read this thread.

Do you understand how malicious that is?

All we want is proper profit extraction. If you have users around you, let them know so there are no new victims.

I received an email from coinxx.

The $33,000 balance is merely a swap adjustment due to unethical trading practices.

If there was a swap adjustment, it should only be a -$13,883 adjustment.

There is no need to tamper with the position to make it unfavorable.

On the other hand, the basis for the $33,000 calculation is questionable, but it is already clear that it is an unusual swap point.

Since this is an unplanned withdrawal denial, there is no uniformity in the reasons and the inconsistencies are glaring.

The email contained the following text

'As mentioned several times, we have successfully processed your three most recent withdrawal requests for $28450, $23924.72, and $16637.28.

I suggest you check the money received at wallet address 0x1d71aab877925e8cfe19f67e5a6d324ed6a32c3d.

The only transfer that can be verified from Etherscan is 66,942 USDT.

The total for the three cases ($28450, $23924.72, $16637.28) is $69,012.

Where did the difference disappear ?

If coinxx stated that they correctly transferred the money, they should be able to show proof with a transaction like Etherscan.

However, at this time no neutral evidence is presented, only a one-sided completion statement.

While no evidence can be presented, this is akin to an admission of fraud.

If the money is correctly transferred, there should be no problem. We too instructed them to show neutral evidence, not MT or website withdrawal request records that could be falsified. We are waiting for your reply.

By the way, we will make up the $760 in the name of shortfalls reversed in the past due to the same irregularities.

After the last sterile exchange, the issue was resolved in the form of compensation to MT4.

In other words, they have a criminal record and are trying to commit fraud again using the same tactics.

Some of you may have suffered the same losses.

There is no sign of remorse and they are very malicious.

At the end of the email it states.

It was then explained that the remaining amount (69,011USD) was withdrawn on 12/22. However, the amount received is 66942USD.

The withdrawal was made in USDT (ERC20) and Etherscan confirmed that the shortfall occurred after the withdrawal as shown in the URL and attached image.

We pursued this issue via email but did not receive a response. Please note that withdrawals of $28450, $23924.72, and $16637.28 were processed successfully on our end.

The total of these three withdrawals is the money you actually owned.

What was successfully processed? It is not the actual money, but the money that was improperly reduced.

What I am asking for is the proper withdrawal.

I point out that the withdrawal should be made promptly after correcting the improperly reversed profit.

However, if they do not comply with my request and continue to deny the withdrawal, I will file a complaint, which I have already reported to MetaQuote, and will continue to investigate the fraudulent damage caused by the denial.

Coinexx also expects to have its license suspended and the associated suspension of operations.

If the dishonesty continues, we believe that we should spread the damage report and take appropriate disciplinary action.

When you contact the support chat, they explain that they will respond within 12-24 hours.

However, there is no response by the deadline, and when I inquire again, the response is only that it is being handled. I assume they are busy due to fraud processing.

The answer that finally came was "Trading activity is being verified by LP as there appears to be some abuse of the trading platform.

Of course, this is a transaction I have no recollection of.

As you know, LPs are price and liquidity providers, and there is no way an LP would individually scrutinize transaction records. This is a malicious lie and an unfair explanation that confuses users with technical terms.

I inquire about the abusive transaction, but again it is explained to me that it is within 12-24 hours. Of course the promise is not kept. There is dishonesty in the response.

The response finally received is as follows

You were attempting to unfairly take advantage of both the swap and the missing price feed on our platform, which is unacceptable. Therefore, the transactions you made were completely fraudulent and dishonest.

As a result, the necessary modifications were made to your account in connection with the swap. As a result, your withdrawal request was denied on our part.

As a broker, we advise you to refrain from any unethical trading practices in the future. In this case, your account will be terminated."

【 Withdrawal denied 】

"There are no restrictions on trading strategies."

"We will not interfere with your trading."

"The correct swap short for USDJPY is -3.9. We only charge a transaction fee and a swap fee if the trade is opened overnight."

There is a contradiction in all of this.

Moreover, even though the swap is being falsified in relation to the swap, and by the way, the execution price is also being falsified improperly. They can do whatever they want.

【 Regarding Coinexx Malicious Denial of Withdrawals 】

Due to improper falsification of transaction records and improper swap collection, a withdrawal (US$35,450) due to profit cancellation was denied.

The breakdown is as follows

・19,498USD Profit reduction due to improper falsification of records

・13,883USD Improper swap collection

・2,069USD Insufficient funds received

102,374USD withdrawal requested on 12/8.

It was supposed to be processed within 48 hours, but was not.

The profit was subsequently reversed without notice due to falsified transaction records and improper swap recovery.

The remaining amount (69,011USD) was explained to have been paid on 12/22, but only 66,942USD was received.

The withdrawal was in USDT (ERC20) and Etherscan has confirmed that the shortfall occurred after the withdrawal.

https://etherscan.io/tx/0x820e7ef0f8e65b7ab616dfc3cca57a41deebd1f4948d6766e9ebca13adbf04d7

Below is a description of each piece of evidence and the conflicting responses from email and support.

【 1. Falsification of trading records 】

As can be seen from the image, the unfavorable execution record has been falsified and the profit has been canceled.

I have received an e-mail stating that there was an unauthorized transaction, but of course I have no recollection of it.

In addition, when I contacted support, they stated that they do not interfere with customer trades. There is a discrepancy.

【 2. Unreasonable swap collection 】

There is a record of -138831USD listed as Swaps Adj as can be seen from the image.

Even though swaps were deducted from the position, the profit was cancelled due to unjustified additional collection.

In addition, we have confirmed with support that the correct swap short for USDJPY is -3.9. We only charge a transaction fee and a swap fee if the trade is opened overnight".

Again, there is a discrepancy here. Note that the swap point was changed to -35.19 after the unjustified collection. This is strange because -3.9 should be correct.