Client Complaint: CAPEX.com Account Manager Wipes Out Balance Without Authorization

On February 25, investor Luciana filed a complaint with BrokersView against forex broker CAPEX.com, saying that the broker “scammed her everything”.

On January 13, Luciana received a call from a CAPEX.com staff, encouraging her to invest through the platform. After accepting the offer, she made a $100 deposit as an attempt and received a $60 deposit bonus.

CAPEX.com assigned Antonio Mendez, an account manager, to guide Luciana. They conducted daily Zoom calls, during which Mendez advised Luciana on when to open positions. As a result, she achieved a 30% return within a few days.

Seeing such impressive returns, Antonio encouraged Luciana to invest more to achieve greater returns and earn bonuses. For her second deposit, Luciana invested $1,000 and was rewarded with a $1,200 bonus to continue the trades as instructed.

Everything seemed good until Antonio suddenly mentioned market volatility and asked the investor to deposit an additional $1,000.

This request was unacceptable to Luciana as she had no intention of investing so much money. But Antonio insisted, saying that if she stopped investing, she would lose everything.

Faced with this dilemma, the investor was very upset but did fear that she would lose her money. Out of worries and pressure, she reluctantly paid $500.

When it came to withdraw, Luciana said she needed her $8,000 in earnings by the end of January. However, the situation turned out to be far beyond her expectations, leaving her devastated.

On February 3, Luciana logged into her account and discovered that her balance was zero and all positions had been closed by the system. She panicked.

She urgently called the account manager, only to be informed that her money had been transferred to a "CAPEX mutual fund." Luciana was then instructed to deposit $2,640 as soon as possible, or else her earnings would not be withdrawn to her bank account in Mexico.

During the Zoom call, the manager assured Luciana that he would handle the matter and requested that she provide relevant information. However, after the call ended, Antonio abruptly changed his stance in subsequent emails!

_{The account manager requested that Luciana pay $2,640 for the withdrawal. (Translated by Google Translate)}

Luciana insisted that the manager provide proof of withdrawal, but received no response. The following day, her balance remained at zero. The manager then began making excuses, citing market volatility and other reasons.

Luciana searched online and discovered that many others had similar experiences, which made her feel even more desperate and fearful.

“I was in shock since that money was my only money from my savings that I put together with so much effort, ” said the investor. “They scammed me everything in less than 1 month and now I am going through a horrible economic and, above all, emotional situation. I couldn't even pay the rent this month because of this.”

CAPEX.com is an online trading brand. Last year, the fintech group NAGA Group and Key Way Group Ltd, the parent company of CAPEX.com, successfully completed a strategic merger.