While selecting a trading platform, investors tend to focus on factors such as spreads and swap rates but may not give enough consideration to the broker's service attitude, another crucial aspect. Therefore, we monthly update the list of brokers to provide valuable insight into how they value their clients' opinions and the overall level of customer service they provide.
This month's most common complaints we received from investors contained missing deposits, withdrawal scams, unreasonable operations by brokers, and account blocking. To assist investors, BrokersView publishes the list of brokers involved for reference purposes.
List of specific brokers and their complaints satisfaction:
Brokers Complaints Satisfaction
Pepperstone 100%
CPT Markets 100%
ATFX 100%
VT Markets 100%
FXTM 100%
PU Prime 100%
DBGMarkets 100%
Exness 100%
ViniFx 11%
SkyLark FX 0%
BBI Trading 0%
Mboxes 0%
CK Markets 0%
TradeMTFS 0%
MEXC Global 0%
It is important to note ViniFx in the list. Although it is registered with the Financial Services Authority of St. Vincent and the Grenadines (SVG FSA), it doesn't mean that it is subject to effective and strict regulations in offering forex services because the SVG FSA neither issues any licenses to carry on the business of forex trading or brokerage or binary options trading nor regulates entities engaging in such activities. As such, we often receive complaints from users of platforms claiming to be regulated by the SVG FSA about unreasonable trading operations. (As of the publication date, ViniFx has been warned by the FCA for carrying on business without proper authorization and its website is inaccessible, a fact further demonstrating the huge risk in dealing with such brokers who only have registered with the SVG FSA.) In addition, Forbes Capital, MEXC Global, TradeMTFS, CK Markets, Mboxes, BBI Trading, and SkyLark FX are unscrupulous brokers that have no authorization or regulation. We strongly advise investors to avoid these platforms.
BrokersView wants to highlight the importance of staying informed about broker-related complaints which, along with regulatory information, can serve as helpful indicators when it comes to selecting a broker. Taking complaints into account helps reduce risks. In case of any suspected violations, investors can file a complaint through BrokersView. Acting as a third party to protect your rights at no cost, we will assist you in communicating with the broker or help you send emails to the regulator.
Submit a complaint via this link to BrokersView: https://www.brokersview.com/complaint