BrokersView

Search
Download
English
Sign In

coinexx

Latest Hottest Replied Closed
【 Regarding Coinexx Malicious Denial of Withdrawals 】
Ryo Cha
Japan
2023-12-29

Amount --

Processing
CONTENT 【 Regarding Coinexx Malicious Denial of Withdrawals 】Due to improper falsification of transaction records and improper swap collection, a withdrawal (US$35,450) due to profit cancellation was denied.The breakdown is as follows・19,498USD Profit reduction due to improper falsification of records・13,883USD Improper swap collection・2,069USD Insufficient funds received102,374USD withdrawal requested on 12/8.It was supposed to be processed within 48 hours, but was not.The profit was subsequently reversed without notice due to falsified transaction records and improper swap recovery.The remaining amount (69,011USD) was explained to have been paid on 12/22, but only 66,942USD was received.The withdrawal was in USDT (ERC20) and Etherscan has confirmed that the shortfall occurred after the withdrawal.https://etherscan.io/tx/0x820e7ef0f8e65b7ab616dfc3cca57a41deebd1f4948d6766e9ebca13adbf04d7Below is a description of each piece of evidence and the conflicting responses from email and support.【 1. Falsification of trading records 】As can be seen from the image, the unfavorable execution record has been falsified and the profit has been canceled.I have received an e-mail stating that there was an unauthorized transaction, but of course I have no recollection of it.In addition, when I contacted support, they stated that they do not interfere with customer trades. There is a discrepancy.【 2. Unreasonable swap collection 】There is a record of -138831USD listed as Swaps Adj as can be seen from the image.Even though swaps were deducted from the position, the profit was cancelled due to unjustified additional collection.In addition, we have confirmed with support that the correct swap short for USDJPY is -3.9. We only charge a transaction fee and a swap fee if the trade is opened overnight".Again, there is a discrepancy here. Note that the swap point was changed to -35.19 after the unjustified collection. This is strange because -3.9 should be correct.
See more

Hot Topics

Most Viewed

App Store

Google Play

Company Shop Application About Us Our Methodology Privacy Policy Contact Us

Risk Warning:

FX trading is of high risk and may not be suitable for all investors. Leverage will create additional risks and loss. Before trading, please carefully consider your investment objectives, experience level and risk tolerance. You may lose part or all of your initial investment; do not invest money that you cannot afford. Educate yourself about the risks associated with FX trading. If you have any questions, please consult an independent financial or tax advisor. Any data and information are provided "as is" and only for information purpose, not for trading or recommendations. Past performance does not predict future results.

Disclaimer:

The data contained in this website may not be real-time and accurate. The data and prices on this site are not necessarily provided by the market or exchange, but may be provided by market makers, so prices may be inaccurate and differ from actual market prices. Namely, this price is indicative price only to reflect market trend, and is unfavorable for trading purpose. The provider of the data contained in the Website shall not be liable for any loss incurred by you as a result of your trading activities or reliance on the information contained in the Website.