Dear user,

We have received your complaint and conveyed to BDSwiss. If any response, we will immediately inform you.

Could you please provide some proofs to support your complaint? including trading account number, withdrawl amount, chat history with this broker. You may add proofs in your complaint.

We are looking forward to hearing from you.

Best regards
BrokersView Team

service@brokersview.com

Chronology of Events:

Withdrawal Requests from account at BDSwiss platform (14 November 2024):

Delays in Withdrawal Processing:

My withdrawals were initially marked as pending for some short period.

After some time, the status changed to "In Progress", but this also took longer than expected.

Contacting BDSwiss Support:

I contacted BDSwiss customer support via chat to inquire about the delays.

The response I received was that there were technical issues for all withdrawals, also cryptocurrency withdrawal.

Cryptocurrency Price Fluctuations and Financial Loss:

Due to the delay in processing, my cryptocurrency withdrawal was not completed in 24h period. The funds were held in EUR.

During the delay, the price of cryptocurrency rose significantly, meaning that when the withdrawal will be processed, I will receive less cryptocurrency than if it had been processed earlier, resulting in a substantial financial loss.

Wrote a email about my concerns and loses due to delay and actions that will be taken from my side. (16 November 2024)

Received a email from BDSwiss about working on problem and apologies. (18 November 2024)

Online, I discovered that technical issues with withdrawals had been affecting users for at least a two months already.

Phone Call with Account Manager (19 November 2024):

I requested a phone call with my account manager, which was arranged through BDSwiss chat.

On 19 November 2024 at 12:25, I spoke with Robert who confirmed that withdrawal issues has formed. He assured me that the company was working on resolving the issue, but the funds remain stuck and he will get back on.

Phone Call with Account Manager (21 November 2024):

I spoke with Robert, my account manager, for 6 minutes (recorded). During the call, Robert confirmed that withdrawal issues had been ongoing for months.

He sounded pessimistic. At the moment 28/11/2024 Money still on their side. So far have written complaint to FSA seychelles. ANY ADVICE TO GET MY MONEY?