Ultima Markets (EU)

Opened account in earlier this year, my verification process was confirmed same month. Made a deposit and also made withdrawals for some crypto. Recently, transferred my crypto somewhere else. A small amount still with clearsave Suddenly, received a request to provide them with a selfie. All letters for a reference to the legislation or procedure clarification have been ignored. Customer service non-existent!!! My friends never received similar requests but are trying to start withdrawing their funds soon, to no avail, apexassetretrieval at gmail.com finally helped us out in recovering all our money (Bitcoin) .