INFINOX Announces the Launch of 24/7 Instant Support Feature

INFINOX, a London-based Forex and CFD broker, announced that it has launched a 24/7 instant support function, giving traders real-time access to help and information, whenever and wherever they want it.

Powered by omnichannel technology provider Conv.rs, the service works across multiple devices, meaning customers can use it on the go and at a time that suits them. Conversations are securely stored for compliance and continuity reasons, meaning users can continue a chat whenever they want without having to start from scratch.

Available 24 hours a day, seven days a week, the service allows users to get instant answers to their queries and speak to an agent if they wish. Because it works through encrypted messaging services, chats are secure and can take place while the client is connected and operating, or when they are on the move.

"Ever since we launched in 2009, INFINOX has built its brand on integrity and trust – and providing first-class customer service is central to that. We pride ourselves on making ourselves available whenever and wherever our clients need us, and our new omnichannel chat capability makes it easier than ever for them to engage with us 24/7,"Anthony Stubbs, Senior Executive of INFINOX, said.

"INFINOX is an international business with a presence in 15 countries, but we retain the agility and entrepreneurialism that got us here in the first place. Our drive to constantly improve the trading experience, both through technology and with better customer service, has turned us into one of the world's fastest growing trading providers,"Anthony added.