BrokersView Facilitates Yet Another Successful Recovery of Funds

After BrokersView successfully assisted an investor with full fund recovery from an online trading platform in early December 2024, another trader expressed gratitude to our team for facilitating his withdrawal at the end of December.

The trader from India submitted a complaint alleging that Dana Global Limited rejected his withdrawal repeatedly and that the withdrawal was not processed despite him providing the required valid documents.

client account with Dana Global Limited and rejected or unprocessed withdrawals

When the trader inquired about the reason for his failed withdrawal, Dana Global Limited requested that he provide personal information, including his bank passbook, WhatsApp number, deposit proof, and unique identification document. Even though it was done, the trader received the same feedback repeatedly from customer service, stating that they were either actively working to resolve the problem or checking the issue, or that he needed to provide other information. 

the client’s chat logs with Dana Global Limited customer service regarding failed withdrawals 

Frustrated by the rejected withdrawal and the lack of solutions from Dana Global Limited, the trader sought help from BrokersView by submitting a complaint. “Kindly assist me to get back my amount and also save each one from the same scam application,” the client also left a comment.

client complaint against Dana Global Limited 

Upon receiving the complaint, the BrokersView team immediately followed up and tried to urge Dana Global Limited to resolve the issue. Just one day later, the trader shared the good news that he had received his funds: “I have received it. Thanks for the support.”

the client successfully withdrew funds

Beware of Dana Global Limited

As the client alleged, “BTC Dana (Dana Global Limited) is a scam”. While the CFD broker holds an Investment Dealer License from the Mauritius Financial Service Commission (FSC), it is important to note that the Mauritius FSC has not provided any details to confirm a connection between the websites btcdana.com and btcdanaglobal.com and the licensed entity. Consequently, there is a possibility of identity theft. This makes investors’ funds with the broker extremely risky, as there may be no valid legal protections to safeguard them. In addition, offshore regulation largely increases the likelihood of broker violations and potential fraud.

Dana Global Limited’s refusal, negligence, and delays regarding the client's withdrawal suggest potential fraud. Fortunately, the client ultimately recovered his funds with the help of BrokersView.

When you encounter issues at your broker or face difficulty in withdrawing your funds, don't hesitate to reach out to us for assistance via Submit a Complaint. The BrokersView team is committed to helping resolve disputes between traders and brokers at no cost to you.