Dear trader, we have received reply from OctaFX:

We are truly sorry to hear about the financial loss the trader experienced. We are devoted to ensuring a secure and fair trading environment for all our clients, and would like to comment on this.

Upon reviewing this case, we found that the client had two pending orders that resulted in losses of -$8,536.00 and -$6,290.00. Since the client mentioned that she did not open these orders, we immediately forwarded her inquiry to our KYC team to investigate it as a potential hack. After verification, the KYC team found no signs of unauthorized access, and the user's account was successfully reactivated. We take such cases seriously, so it was also double-checked by the Trade Compliance department. The team thoroughly examined the user's account and found no issues that would affect the pending orders. According to our server data, the trader placed a pending Buy order and this order was automatically executed when the Ask price reached the corresponding level.

As a trusted broker with over a decade history and thousands of clients all over the globe, we want to emphasize that we have no interest in causing any platform issues that could lead to this situation. Additionally, we would like to address the reference to technical difficulties. Unfortunately, there was no evidence of such issues provided by the client, nor is there any possibility of them affecting the placement and execution of pending orders. Even if we consider potential connection issues, these would not impact the pending orders set by the client.

Furthermore, Octa never restricts withdrawals or profits for traders. In case of any issues, our team is always ready to assist traders. Most payments are completed within 1–3 hours, depending on the payment method chosen by the client. While delays might occur, often due to external factors like payment provider working hours or working flow specifics, our team diligently addresses each case and keeps the client updated on the progress

Ghost unexpected trade that OCTAFX opened. They said it was a pending trade but I cancelled all my pending trades as I only had the 1 trade open. 

And as I mentioned previously the system was down. And it happened twice that day. So there was an issue with their system.

Dear Maria Magdelena Hanekom,

We have received your complaint and have conveyed to OctaFX. 

Could you please provide some proofs? including trading account number, deposit, trading records and chat history with broker. You may add proofs in your complaint, we will try to urge broker to settle your issue. If any response, we will immediately inform you.

Best regards

BrokersView Team

Hi, My name is Maria Magdelena Hanekom. I am DEVESTATED I opened a trade this morning my plan was for it to run as there was enough equity and free margin. Out of the blue I recieved a notification that my trade had a STOP OUT. When I  checked I noticed there was a trade executed that I did not open or added to a pending trade. I was so shocked to realised I lost all my money. If it was not for the trade that was opened by OctaFX then I would have still had my trade and all my money. But because of that mysteriously trade that was opened by OctaFX I lost all my money of 14826.00 USD I do have all the evidence. I immediately contacted OctaFx and they said they will investigate and revert back. They mailed me a mail where I need to send them a selfie with my ID and piece of paper with today's date just to find out they will not refund me they will just unlock my account. I did not share my details with anyone as I am not stupid. And I am a Senior IT Technical Specialist so I don't have a virus etc.. This is ridiculous. It is the same example I read on other forums where trades also with OctaFX get closed or executed without one's knowledge. There is definitely a breach or a bug in you softwar/system.  And I have reported a prevouis clitch to OctaFX but nothing was done or any feedback recieved from them. The system was also offline during the day. That is why I could not close my trade and when the system came back online I was to far I to my trade to CLOSE it that I just left it as I worked out that I will be able to make it to 2321.00 and the back to 2366.97 and then just check the market or break even. I want this resolved ASAP. I want my money that I have lost today  refunded back into my account. I need a correction to be done as there was an issue with you systems today