I deposit 11998.50 USDT on Paxful 24h ago

All is correct on the blockachain and the money appear on the explorer on the Paxfulll wallet. But it doesnt appear on paxfull UI or trx history nor the app, nor the website.

here is the transcation

https://tronscan.org/#/transaction/b34fb9a47275dd9757ba32c3691449587007b73f37c8ab9fa4e6b216402e8232