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The ACY securities arbitrarily deducted the customer's profit funds, resulting in account liquidation.
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Sam
ประเทศจีน 2022-08-08
โบรกเกอร์ที่เกี่ยวข้อง:
ACY Securities
หน่วยงานกำกับดูแล: ASIC,VFSC,SVG FSA
การเรียกร้อง: การกู้คืนกองทุน
จำนวน: $90,000
ความคืบหน้า: กำลังประมวลผล
Sam ยื่นเรื่องร้องเรียน
2022-08-08

The account 176135 made an order on this platform and made a profit of 90,000 US dollars. Then an email came to me and said that I took advantage of the price difference between the underlying futures market and the CFD market quote delays. The company deducted all my profit funds, and then I asked the company to give evidence of deducting my profit funds. The company did nothing and showed me no evidence. How dare they deduct a customer's fund by just an email?

After that, I kept asking the platform, and then they said that the deducting reasons were done by the problem of their technology, and they can only return $750 to me. 

All the prices I trade are on the ACY Securities platform. If there is a mistake, they should show me proof, instead of arbitrarily deducting my profit. Thet can't show any evidence, and let customers afford the mistakes of the platform. 

If you make money all the time, you're violating the company's risk charter. If I lose money, would you do something like this? Hope BrokersView can help retail investors. Punish these rubbish platforms!

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