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ACY is charging retroactive swaps in an unfair manner
Thekla Loizou
新加坡 2023-10-26
相关交易商:
ACY Securities
监管机构: ASIC,VFSC,SVG FSA
维权: 资金回收
维权金额: $5,500
进度: 处理中
BrokersView BrokersView处理中
2023-10-26

We have received your complaint about ACY Securities.


Please be informed that ACY Securities is in certain risk! 

For more details on this broker, please check our full ACY Securities review.


Could you please provide more evidence of your trading in ACY Securities (such as account number and transaction records)?, we will try to contact this broker for you.

Thekla Loizou 发起投诉
2023-10-26

From june to september, I had 20 open lots of instrument VIX. In october, ACY removed 12000 usd from my account, saying that the swaps were supposed to be 100 times higher on the platform for those trades. Even though the total P&L was only 5500 usd, they refuse to budge and admit that I would have never entered those trades if they hadn't made this mistake. The fair way to treat this issue would be to cancel the trades, but they insist on chargin their x100 swaps with zero respect for the customer, the platform or the common decency. I believe something is very wrong at this company, and I hope they come back to their senses soon.    

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