CONTENT I replenished my account in just2trade, everything was fine, sometimes I withdrew money and it came quickly. But in one of the withdrawals in cryptocurrency, the withdrawal was rejected and I was asked to open a card in a non-sanctioned bank, which I did. After I had the card in my hands, the withdrawal button stopped being active and could not be pressed. I wrote to technical support, they said "the compliance department is dealing with this issue." They always said the same thing. I asked to unilaterally terminate the agreement and withdraw funds, to which I received the answer "they cannot close the account while there are funds in the account." Technical support constantly says the same thing. I submitted a second order to close the account, to which I received a response to send a new second document after sending the second document, a few days later they sent me an agreement to terminate the brokerage account by email. And a request to close all positions and withdraw funds within 10 days. but after logging into my personal account the withdrawal button still didn't become active I wrote to their technical support after two hours I received a response that the restrictions were lifted and I can withdraw, but after logging into my personal account again the button still didn't become active. 9 days have passed since receiving the agreement on termination of the brokerage account and the request to close positions and withdraw funds, but the withdrawal button still does not work. today I received a response "To consider the possibility of withdrawal, please provide the details of an account in dollars/euro outside your country" that is, you can deposit as you wish with cryptocurrency, through a bank, but you can't withdraw, and now in general, run off to another country, open an account and we will only consider whether there is a "possibility of withdrawal" It is 100 times better to think than to deposit money here
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