I am sharing my terrible experience with ThinkMarkets, hoping to alert others and connect with anyone else facing the same issues.

In 2023, I opened an account with ThinkMarkets and deposited $30,000 to begin trading. Everything seemed fine until November 2023, when I made my first profits and requested withdrawals. My first two withdrawal requests were both denied with no clear explanation. Then in December 2023, I received an email stating my account needed to be "reviewed."

Since then, my experience with ThinkMarkets has been nothing short of a nightmare. From December 2023 until April 2024, I heard nothing from the platform about my account status. In April, I attempted another withdrawal, only to have it rejected again. But this time, ThinkMarkets went further—they directly deducted $74,420.75 (my trading profits) from my account without any explanation or evidence.

I immediately contacted their support team for answers, only to be met with silence. Emails were ignored, customer service was nonexistent, and there was no way to reach someone who could actually provide an update. Every few months, I would receive the same canned response: “Your account is still under review. Please be patient.”

I tried withdrawing my initial deposit multiple times, but those requests have also been held up indefinitely. As of December 2024—more than a year since this ordeal began—I still cannot access any of my funds.

In the past year, I have sent countless emails and contacted ThinkMarkets through every possible channel. I even gave them a final warning, stating that I would take my case public through social media and file complaints with regulatory bodies if my issue wasn’t resolved. Still, no action.