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ThinkMarkets: A Nightmare Experience – Funds Frozen for Over a Year Without Explanation!
RUUUUUUUU25
China
2024-12-20

$74,420.75

답변됨
CONTENT I am sharing my terrible experience with ThinkMarkets, hoping to alert others and connect with anyone else facing the same issues.In 2023, I opened an account with ThinkMarkets and deposited $30,000 to begin trading. Everything seemed fine until November 2023, when I made my first profits and requested withdrawals. My first two withdrawal requests were both denied with no clear explanation. Then in December 2023, I received an email stating my account needed to be "reviewed."Since then, my experience with ThinkMarkets has been nothing short of a nightmare. From December 2023 until April 2024, I heard nothing from the platform about my account status. In April, I attempted another withdrawal, only to have it rejected again. But this time, ThinkMarkets went further—they directly deducted $74,420.75 (my trading profits) from my account without any explanation or evidence.I immediately contacted their support team for answers, only to be met with silence. Emails were ignored, customer service was nonexistent, and there was no way to reach someone who could actually provide an update. Every few months, I would receive the same canned response: “Your account is still under review. Please be patient.”I tried withdrawing my initial deposit multiple times, but those requests have also been held up indefinitely. As of December 2024—more than a year since this ordeal began—I still cannot access any of my funds.In the past year, I have sent countless emails and contacted ThinkMarkets through every possible channel. I even gave them a final warning, stating that I would take my case public through social media and file complaints with regulatory bodies if my issue wasn’t resolved. Still, no action.
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Unable to Withdraw Funds from BDSwiss: Delayed Transfers Causing Financial Losses and Request for Compensation
Mārcis R.
Latvia
2024-11-28

$12,729.41

답변됨
CONTENT Chronology of Events:Withdrawal Requests from account at BDSwiss platform (14 November 2024):Delays in Withdrawal Processing:My withdrawals were initially marked as pending for some short period.After some time, the status changed to "In Progress", but this also took longer than expected.Contacting BDSwiss Support:I contacted BDSwiss customer support via chat to inquire about the delays.The response I received was that there were technical issues for all withdrawals, also cryptocurrency withdrawal.Cryptocurrency Price Fluctuations and Financial Loss:Due to the delay in processing, my cryptocurrency withdrawal was not completed in 24h period. The funds were held in EUR.During the delay, the price of cryptocurrency rose significantly, meaning that when the withdrawal will be processed, I will receive less cryptocurrency than if it had been processed earlier, resulting in a substantial financial loss.Wrote a email about my concerns and loses due to delay and actions that will be taken from my side. (16 November 2024)Received a email from BDSwiss about working on problem and apologies. (18 November 2024)Online, I discovered that technical issues with withdrawals had been affecting users for at least a two months already.Phone Call with Account Manager (19 November 2024):I requested a phone call with my account manager, which was arranged through BDSwiss chat. On 19 November 2024 at 12:25, I spoke with Robert who confirmed that withdrawal issues has formed. He assured me that the company was working on resolving the issue, but the funds remain stuck and he will get back on.Phone Call with Account Manager (21 November 2024):I spoke with Robert, my account manager, for 6 minutes (recorded). During the call, Robert confirmed that withdrawal issues had been ongoing for months. He sounded pessimistic. At the moment 28/11/2024 Money still on their side. So far have written complaint to FSA seychelles. ANY ADVICE TO GET MY MONEY?
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