CONTENT On July 3rd, I deposited an amount of USD 5,409.85 into my account and opened a sell position on USDJPY for 5 standard lots at a price of 161.6. During this period, I did not take any further action until all positions were closed on July 17th at a price of 156.72. This resulted in a profit of USD 15,615.76 and a total balance of USD 21,025.61. Subsequently, I received an email from the OctaFX KYC team requesting verification of my identity through a selfie. Unexpectedly, on the same day, I was notified via email that my account had been blocked and that the accrued profit of $15,615.76 USD would be withheld. Upon inquiry regarding the reason for the funds being withheld, OctaFX attributed the action to an alleged misuse of the platform’s swap-free feature. I endeavored to explain that there was no intention to misuse the swap-free feature offered by the platform.Regarding the alleged misuse of the swap-free feature, I possess evidence that contradicts this claim.OctaFX actively promotes its swap-free feature, assuring clients of no unexpected charges. Given this, it is reasonable to expect that clients can utilize this feature without restriction. Furthermore, OctaFX cannot arbitrarily justify any actions taken against clients who employ the swap-free service. Supporting evidence, including screenshots from various online sources, corroborates this claim. It is essential that clients be afforded the opportunity to trade swap-free without conditions imposed unilaterally. Any modifications to these terms should be preceded by explicit notification to clients. (Even though I do not wish to take advantage of the swap-free feature in any way)OctaFX has accused me of breaching the customer agreement. Upon careful review of the provided documentation and the agreement accessible on the company's website, I have found no reference to the term 'swap' or any related provisions. Therefore, I am confident that no contractual violations have occurred.
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