BrokersView

Tìm kiếm
Tải xuống
Tiếng Việt
Đăng nhập
Doo Prime's server couldn't connect when there was a big market situation, causing my account to explode and lose money
Xem bản dịch
Hermann Walter
2024-05-08
Nhà môi giới liên quan:
Doo prime
Cơ quan quản lý: FCA,ASIC,Mauritius FSC,VFSC,Seychelles FSA,Labuan FSA
Bảo vệ quyền: Bồi thường tiền lỗ
Số tiền: $915
Tiến độ: Đang xử lý
Hermann Walter Gửi đơn khiếu nại
2024-05-08

On the evening of May 3, 2024, the non-agricultural market situation, Doo Prime's service connection was not normal. I placed a long gold order at about 9.31 minutes after the non-agricultural data was released. The server froze one minute later, and MT4 It showed that the disk was not moving, and the connection was successful only after about 9.34 minutes. As a result, my long position of 0.45 lots was liquidated, resulting in a loss of US$915. Later, I pulled up the MT4 transaction log, which showed that after I successfully placed the order, there was a problem with the server. It showed that the connection was successful after several times, and then the connection was lost immediately. After communicating with the platform’s customer service, I asked the platform to compensate for my trading losses. The platform did not admit that there was a problem with the service and did not assume responsibility.

Xem bản dịch

Bình luận